Standard Delivery ETA 2 - 3 Working Days | Printed Items 7 - 10 Working Days
Standard Delivery ETA 2 - 3 Working Days
Printed Items 7 - 10 Working Days

Frequently Asked Questions About Surf & Turf Instant Shelters

Welcome to the Surf & Turf FAQ section – your go-to guide for everything you need to know about our pop up gazebos, branded event products, and in-house printing. We’re the UK’s leading gazebo specialists, supplying premium quality shelters and event branding to councils, businesses, and event organisers nationwide.

Pop Up Gazebo FAQs

We offer three main gazebo ranges, each designed to suit different needs and budgets:

Robusta – Our entry-level option. Still strong and commercial quality, made with a 30mm box-section steel frame. A great choice for new businesses or those who are budget-conscious but still want reliability.

Canopro Lite – Our mid-range model. Very strong and lightweight with 40mm hexagonal aluminium legs and internal reinforced bars. Comes with a wheeled carry bag and heavy-duty anchor kit – ideal for regular professional use.

Canopro Elite – The top of the range. The best of the best, featuring 55mm hex legs, all cast-alloy joints, and long warranties. Includes neoprene joint protectors, heavy-duty anchor kits, and a huge range of premium features – such as ground bar pockets on walls as standard, No.8 zips, and a 550GSM PVC-coated canopy and walls. Built for demanding, professional environments.

Our Compact gazebo comes in both the Compact Canopro Lite and Robusta Compact models. It folds down smaller – 1m tall instead of 1.5m – perfect for limited transport or storage. It takes a few extra steps to set up, so if space allows, the standard frame is recommended. For the right customer, the Compact is ideal.

Each model includes everything you need:

Robusta – Storage bag, canopy protector, small stakes, large stakes, straps, lump hammer, and full sidewall set (if purchased).

Canopro Lite – Wheeled bag, canopy protector, small stakes, large stakes, straps, lump hammer, and full sidewall set (if purchased).

Canopro Elite – Storage bag, canopy protector, stakes, straps, lump hammer, full sidewall set (if purchased), and neoprene joint protectors

Yes. We supply a heavy-duty wheeled bag designed for the Canopro Elite. Because the frame is heavy, we offer this as an optional extra. Many customers prefer using a stack truck or lifting the frame into vehicles manually.

Ideally, remove the canopy before folding. If not possible, lift the fabric clear of the crossbars to avoid damage. Ensure the frame is secure during transport to prevent rubbing or tearing.

Our fabric is high-quality and UV-treated. However, all polyester can fade with prolonged sun exposure. For typical UK use, fading is minimal and depends on usage conditions.

Our gazebos are waterproof, made with PVC-coated polyester and tape-sealed seams. Occasional small drips can occur in very heavy or prolonged rain but will never be dramatic. When first used, seams swell and seal further. Condensation inside due to temperature changes is natural and not a fault.

Our Canopro Elite has an engineer’s report confirming it can withstand winds up to 100mph – though we don’t recommend testing that! At around 40mph, remove sidewalls or take the gazebo down. Even the strongest frame can be damaged if wind gets underneath.

Yes – all Surf & Turf gazebos are 100% waterproof and built to withstand UK weather. For best performance, always ensure your gazebo is securely anchored using weights, pegs, and straps.

Yes. All our gazebo canopies and sidewalls are fire retardant to British Standard BS 7837:1996. Each canopy includes a stitched-in label confirming the rating, and we can provide a fire certificate on request.

It’s important to anchor your gazebo correctly for safety. On hard surfaces, use our steel stacking weights or water bags. On grass or soft ground, use heavy-duty pegs and straps. For windy conditions, we recommend using both where possible. Each gazebo we supply comes with large pegs, small pegs and straps as standard. No annoying useless guy ropes!

Yes! While we have a standard colour and size range, we can also produce bespoke sizes and colours of our gazebos. We can even match Pantone references for precise brand colours. Just get in touch with our team – info@surfturf.co.uk or 01925 819608

All our pop up gazebos feature a concertina frame design that can be erected in minutes without tools. With two people, setup takes just a few minutes – perfect for quick event setups. We have many videos and tips on our YouTube page. But get in touch with our team if you need any advice!

Yes, all Surf & Turf gazebos come with a manufacturer’s warranty covering defects in materials and workmanship. We also offer market leading additional warranties on certain gazebos. We offer full spare parts and repair services to keep your frame performing for years. You can see all our warranty terms on our warranty terms page.

That depends on your setup. We have the largest range of gazebo sizes in the UK, ranging from 1.5m x 1.5m up to 8m x 4m! 3x3m is ideal for market stalls and small traders, 4.5x3m suits catering setups, and 6x3m is popular for large event spaces. Our 4m x 4m, 6m x 4m and 8m x 4m are extremely popular with our motorsport customers. Our team can advise the best fit for your use. We supply a huge range of sizes, so will have something to suit your needs!

Branding & Printing FAQs

Yes – we offer full branding options including roof panels, valances, sidewalls, and complete dye-sublimation printing. You can create a professional, standout look for your brand or event.

It really depends on what you need. We always say – be realistic about your budget, because not everyone needs a fully branded gazebo. We can print simple valance logos, individual roof panels, half walls, or flags – all of which offer great brand visibility without the cost of a full custom print. Whatever your budget, we’ll help you get the most impact from your investment. Our 3D proofing system will show you exactly how the gazebo looks prior to production.

We have a wide range of printing packages and options available online, but if you’re not sure which option suits your needs, just get in touch with our team at info@surfturf.co.uk. We specialise in bespoke printing packages, and our experts can help you find the best solution for your event or business – whether it’s a single panel print or a complete branded setup.

To get an initial quote please send over your logos, ideas and/or brief. We can then give you some ideas on prices. Once happy we arrange a full 3d proof for you to check before printing.

Yes of course! Any configuration is possible, and you are not limited to what is on our website. We can brand any section of the gazebo, and add as many accessories as you need. Just email info@surfturf.co.uk or call our team on 01925 819608.

You can send your logo or design in PDF, AI, or EPS format. For the best results, provide vector artwork and high-resolution images. Our design team can assist with setup if needed. If your artwork is too big to send via email you can use WeTransfer, or a similar file sharing website.

Absolutely. We’ll send you a digital 3D proof for approval before production begins, ensuring your branding looks exactly as you expect. These can be amended until you are fully happy with your design.

Pantone colour matching is the only guaranteed way to achieve an exact colour match. We can print test swatches before full production, though this adds to the lead time. Our team will help ensure your colours look perfect on fabric. It is worth noting that CMYK colours can vary depending on the material printed and the machine used, so this is not a guarantee to get a colour match.

Yes! Our in-house design & print team can redraw low-resolution logos into vector format logos (AI/PDF) for a small fee. This artwork file would be yours to keep and is suitable for all future printing jobs.

Colours can vary slightly across materials, but we print samples of each before production to ensure the closest possible colour match.

We can use your old colour codes, but variations in fabric and print methods can affect shade. For perfect accuracy, please send us a fabric sample for us to match.

Yes! We have a full in-house design team who can help you create the perfect design layout – even if you don’t have a logo yet. We can design everything from scratch or adapt existing artwork.

Yes – that’s our speciality! Because all printing, stitching, and assembly are done in-house, we can often produce branded gazebos faster than anyone else in the UK. If your event is soon, contact us and we’ll make it happen.

Yes – we print a full range of event branding products including flags, banners, backdrops, tablecloths, signage, and more. Surf & Turf is your complete one-stop shop for event branding. Because we manufacture, we are well placed to help with any bulk orders you may need.

Ordering & Delivery FAQs

You can order standard products directly on our website or contact us for a custom quotation. For branded items, our team will send a visual proof before production.

Standard delivery is usually 2–3 working days for plain gazebos and 7–10 working days for printed orders. Express services are available on request. Need it sooner? Get in-touch, you’ll be surprised what we can do if needed!

Pre-order items usually display estimated delivery dates on the product page. If not visible, contact us at info@surfturf.co.uk or 01925 819608

We dispatch on next-day services where possible, but courier delays can happen. For urgent deadlines, we can arrange dedicated delivery direct from our warehouse.

Yes, you can collect from our UK facility in Warrington, Cheshire by prior arrangement.

Yes, we do! You can purchase directly from us, and we regularly ship across Europe. Shipping to the EU requires some customs procedures, which we can help with. We generally require an EORI number, and you’ll be responsible for any customs duties or import taxes.

Yes -we specialise in urgent event orders. As we print and produce everything in-house, we can often turn around full branded setups very quickly.

Yes, we do! We have partnered with V12 to offer 12 months interest free finance for all orders over £500.00. This is personal finance, not business. If ordering online you can select pay via finance, where you will then be taken to a V12 portal to apply. From here you can select length of finance and any deposit you may want to add.

Orders are carefully packaged and shipped via trusted couriers. Larger gazebos may arrive on a pallet for safe transport. For some orders we may deliver using our own drivers.

If your order is supplied in more than one box, they can sometimes be separated in transit. If this happens you should be able to see on your tracking details.

Pricing & Discounts FAQs

Yes, we can offer bulk-buy discounts depending on quantity. Contact us to discuss your requirements.

Occasionally, yes! Ex-demo gazebos and clearance items are listed on our website’s clearance page. You can also sign up to our newsletter for early access to offers.

Care, Use & After-Sales FAQs

Unfortunately not. Our frames and components are unique to Surf & Turf models and will not fit other brands.

Yes! Replacement canopies are available via our gazebo canopies page or by contacting us at info@surfturf.co.uk.

Ensure the canopy is completely dry before storing to prevent mould. Clean using mild soap and water – avoid harsh chemicals. Store in a cool, dry place out of direct sunlight.

Our gazebos are designed for outdoor use, but we always recommend taking them down in extreme wind conditions. Proper anchoring is essential for safety. 

Yes – we stock a full range of spare parts and offer in-house repair services. Our goal is to extend the life of your gazebo and reduce waste. Unlike other companies, we can repair the fabric parts of your roof. We have a seamstress in-house who can professional repair all materials extremely cost effectively.

Contact our customer service team immediately with photos of the issue, and we’ll resolve it quickly.

If you have placed your order online, you have 14 days to change your mind (limitations apply). You can contact us on info@surfturf.co.uk to arrange a return. You will be responsible for getting any products back to us. This does exclude all bespoke products which are not eligible for returns. Our full refund and returns policy can be seen on our returns and refunds page.

Why Choose Surf & Turf?

We’re more than just a gazebo supplier – we’re UK gazebo specialists with decades of experience. We manufacture and print everything in-house, supply premium accessories, and deliver complete event solutions. Our products are trusted by councils, emergency services, professional traders, and event organisers nationwide. When you buy from Surf & Turf, you’re buying direct from the experts who design, use, and support these products every day.

We’ve been in business for over 20 years, supplying gazebos and event products to thousands of customers across the UK and beyond. With decades of experience, we’re confident in the quality and reliability of our products – every range has been tested, refined, and trusted by professionals, councils, and event organisers nationwide.

Yes! We have established franchises in Sweden, Hungary, and Canada – all of whom sell our full range of products. Wherever you are, you can expect the same high-quality Surf & Turf gazebos and customer support.

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